BetPhoenix Review

Overview

BetPhoenix.ag is a multi-product gambling site featuring an online sportsbook, racebook, casino, and live dealer online casino that caters to English, Chinese, Vietnamese, and Spanish speaking customers. The site is licensed and regulated by the Government and Laws of Curacao.

Similar sites include BetOnline, Bovada, GTbets, and Nitrogen Sports. Our full BetPhoenix review can be found below.

Restricted Countries

BetPhoenix does not have a restricted country list stated anywhere on their website, but when creating an account, you’ll find that only players from Argentina, Bolivia, Belize, Brazil, Cambodia, Canada, Chile, China, Colombia, Dominican Republic, Japan, Jamaica, Laos, Mexico, Nicaragua, Panama, Paraguay, Philippines, Singapore, South Korea, Taiwan, Thailand, Uruguay, United States, Venezuela, Vietnam, and Yemen are listed as acceptable countries.

In addition to this list, BetPhoenix also states the following in their Terms & Conditions page under the Jurisdiction section:

“Given that internet gambling laws vary widely throughout the world; it is the client’s sole responsibility to ensure understanding and compliance with such laws and regulations in their own city, state or country. It is recommended to participate only in gambling events legal to the jurisdiction from where client connects or calls. Clients understand and accept that we are unable to provide any legal advice or assurances.”

Players are encouraged to get in touch with BetPhoenix customer support for clarification on whether their country is accepted. We do not recommend using a VPN to circumvent a country restriction.

Security & Fairness

In an effort to keep your sensitive data as secure as possible, BetPhoenix utilizes 256-bit SSL encryption. This level of technology ensures that your data safe as it travels from your computer to the sportsbook’s network by making it virtua­lly­ ­imp­ossible to read.

This means that there is little to no risk of your information being spread fraudulently out onto the Web. Players should always check to make sure that the padlock icon appears in their browser’s URL bar before entering any sensitive data on any website.

According to a Curacao Gaming verified seal located in the website’s footer, BetPhoenix.ag is licensed and authorized by the Government and Laws of Curacao and operates under the master license of gaming services provider, N.V. #365/JAZ as an informative service provider.

The validation certificate also indicates that the site has passed all compliance and are legally authorized to conduct gaming operations for all games of chance and wagering. Other sportsbooks listed on this certificate include HRWager.ag, Skybook.ag, and BetMania.ag.

Betphoenix.ag does not provide details regarding personal identity or account information to any third party. We keep your account and user information strictly confidential. It is within your discretion to report or not winnings and losses to the proper authorities if required in your jurisdiction.

BetPhoenix does not link to any independent audits of its games. Players seeking more information about the games are invited to contact a support representative.

Customer Service

If you need assistance you can contact BetPhoenix’s support team using a variety of methods. For most player inquiries, the quickest option is to use the site’s live chat feature, but customers can also send emails to memberservices@betphoenix.ag, security@betphoenix.ag, casino@betphoenix.ag, marketing@betphoenix.ag, or affiliates@betphoenix.ag depending on the nature of their questions.

BetPhoenix also offers a variety of customer service phone numbers that you can use to reach them as well. Their customer service staff is available between 5:00 AM PST / 8:00 AM EST and 9:00 PM PST / 12:00 AM EST, 7 days a week.

Banking Options

Deposits

BetPhoenix.ag allows most customers to deposit via Bitcoin, Litecoin, E-wallet, CashX, ZPay, CashCode, MGPay, Person To Person Money Transfer, or Credit Card.

Players familiar with Bitcoin and Litecoin may deposit as little as $10, or as much as $5,000 per transfer. The payment address you use to deposit should not contain any prior transactions. BetPhoenix reserves the right to refuse payment if there is existing transaction found on given address.

Deposits made with a Visa Credit Card are subject to a 10 business day hold and documents including: a signed authorization form, a copy of a valid photo id, and copies of the front and back of the Credit or Debit card.

To make a deposit using your Credit or Debit Card, just contact BetPhoenix customer service department at 1-877-717-7747, and they will assist you on how to fund your account. The minimum deposit amount using this method is $50 and the maximum is $500.

If you made multiple deposits, you might see them grouped into one transaction on your Credit Card or Debit Card statement. You might not receive a separate receipt for each purchase, and these charges might post to your Credit or Debit Card a few days after purchase.

Credit Cards are billed immediately after purchase; however, official bank posting date may vary. Keep in mind that all transactions are in U.S. dollars (USD).

Credit Card depositors may also be required to fill out an authorization form verifying their Credit Card information and submit a copy of any approved card within 24-48 hours. You may also add new cards to your profile by completing the corresponding authorization form.

Fees incurred for sending funds via Money Transfer will be reimbursed on deposits of $300 or more, in the form of free play credits. For details on sending a larger person to person money transfer amount, please contact customer service at 1-877-717-7747.

Payouts

Check and Money Transfer payout methods qualify for a free payout once every 30 days. Each additional payout requested per month will be subject to the fees listed in the chart above.

Money Transfer payouts are processed Monday through Friday only, with processing times ranging from 24 to 72 hours. Money Transfers require a minimum withdrawal of $100, but are capped at $450. Fees vary according to the amount requested, and additional fees are applied if a player requests three or more payouts in a 7 day period.

You may only place your Check withdrawal request Monday through Friday on BetPhoenix. Checks are processed on Tuesdays and delivery takes 3 to 4 business days. Additionally, a maximum of only 1 check a week per account can be processed due to processor restrictions.

Like we mentioned above, the Check payout method qualifies for a free payout once every 30 days, with each additional Check being subject to a $50 fee. A minimum withdrawal request of $1,000 is required using the Check method, and a maximum of $2,000 per week. Checks are sent in increments of $500.

Further, players will be contacted after a withdrawal approval to verify all personal information and to discuss current payout options. Players may be required to update personal information (Email Address, Physical address, Phone numbers) in order to be paid.

Documentation

On that note, documentation may be requested any time you use a new card, or as often as once every six months. BetPhoenix’s Accounting or Withdrawals Departments may need you to send in updated copies of your required documentation from time to time. Although this can be a hassle, please be aware that this is for your security as well as theirs.

Withdrawals will only be processed in the name of the account holder. In the event that a client cannot receive the funds in his or her name, a written signed authorization must be received with the name of the person to whom the payout is endorsed. Not only that, a valid photo id of the account holder must accompany the authorization form.

Customers must provide their account number and password at the time of a withdrawal in order for the BetPhoenix staff to accept the request. Failure to provide these, or failure to provide correct information, will result in the denial of the payout request.

Furthermore, all requirements including rollovers, play though periods, and required documentation must be completed and received before a withdrawal can be processed.

Bonus Codes & Promotions

150% Free Play Bonus

All players at BetPhoenix.ag Sportsbook can take advantage of a 150% up to $5000 free play bonus by using the bonus code “RL150”. This promotion has a sixteen time rollover requirement, and a minimum deposit of $200 is required.

Free plays will show separate from the customers cash balance and can only be used to wager on sports. Rollover requirements must be completed in sports, no casino or horse action will count towards the rollover.

Free Plays can only be applied to Money Lines between -200 and +200, parlays up to a maximum of three teams, and teasers up to a maximum of two teams. This 150% free play bonus can only be used on the 4 major sports leagues, but moneylines are only allowed for Baseball.

Free plays are restricted to the Winnings Only. The free play amount risked will not be returned to the player when a free play wager results in a win for the client. Rollover requirements for this bonus must be met in full even if the bonus has been lost prior to payout. Unused promotional credits will expire and be revoked after a period of 90 days.

Any applicable bonuses must be claimed at time of deposit, and before making use of the money deposited. Failure to claim the bonus at this time will result in forfeiture. Valid for residents of the Americas or where authorized by management.

100% Free Play Bonus

BetPhoenix players can take advantage of a 100% up to $1,000 free play bonus by using the bonus code “RL100”. This promotion has a twelve time rollover requirement, and a minimum deposit of $100 is required.

Free plays will show separate from the customers cash balance and can only be used to wager on sports. Rollover requirements must be completed in sports, no casino or horse action will count towards the rollover.

Free Plays can only be applied to Money Lines between -200 and +200, parlays up to a maximum of three teams, and teasers up to a maximum of two teams. This 150% free play bonus can only be used on the 4 major sports leagues, but moneylines are only allowed for Baseball.

Free plays are restricted to the Winnings Only. The free play amount risked will not be returned to the player when a free play wager results in a win for the client. Rollover requirements for this bonus must be met in full even if the bonus has been lost prior to payout. Unused promotional credits will expire and be revoked after a period of 90 days.

Any applicable bonuses must be claimed at time of deposit, and before making use of the money deposited. Failure to claim the bonus at this time will result in forfeiture. Valid for residents of the Americas or where authorized by management.

50% Free Play Bonus

BetPhoenix also offers a 50% up to $1,000 free play bonus to customers who deposit using the bonus code “RL50”. This promotion has a five time rollover requirement, and a minimum deposit of $150 is required.

Free plays will show separate from the customers cash balance and can only be used to wager on sports. Rollover requirements must be completed in sports, no casino or horse action will count towards the rollover.

Free Plays can only be applied to Money Lines between -200 and +200, parlays up to a maximum of three teams, and teasers up to a maximum of two teams. This 150% free play bonus can only be used on the 4 major sports leagues, but money-line bets are only allowed for Baseball.

Free plays are restricted to the Winnings Only. The free play amount risked will not be returned to the player when a free play wager results in a win for the client. Rollover requirements for this bonus must be met in full even if the bonus has been lost prior to payout. Unused promotional credits will expire and be revoked after a period of 90 days.

Any applicable bonuses must be claimed at time of deposit, and before making use of the money deposited. Failure to claim the bonus at this time will result in forfeiture. Valid for residents of the Americas or where authorized by management.

150% Bitcoin Free Play Bonus

Players familiar with Bitcoin may claim a 150% up to $1,500 free play bonus when making a deposit. In order to avoid misunderstandings and inconveniences, please contact BetPhoenix prior to making your deposit in order to validate bonus eligibility and applicable terms and conditions.

This promotion has a eighteen time rollover requirement, and a minimum deposit of $300 is required.

Free plays will show separate from the customers cash balance and can only be used to wager on sports. Rollover requirements must be completed in sports, no casino or horse action will count towards the rollover.

Free Plays can only be applied to Money Lines between -200 and +200, parlays up to a maximum of three teams, and teasers up to a maximum of two teams. This 150% free play bonus can only be used on the 4 major sports leagues, but money-line bets are only allowed for Baseball.

Free plays are restricted to the Winnings Only. The free play amount risked will not be returned to the player when a free play wager results in a win for the client. Rollover requirements for this bonus must be met in full even if the bonus has been lost prior to payout. Unused promotional credits will expire and be revoked after a period of 90 days.

Any applicable bonuses must be claimed at time of deposit, and before making use of the money deposited. Failure to claim the bonus at this time will result in forfeiture. Valid for residents of the Americas or where authorized by management.

100% Bitcoin Free Play Bonus

A 100% up to $1,000 free play Bitcoin deposit bonus is also offered at BetPhoenix. In order to avoid misunderstandings and inconveniences, please contact BetPhoenix prior to making your deposit in order to validate bonus eligibility and applicable terms and conditions.

This promotion has a fifteen time rollover requirement, and a minimum deposit of $200 is required.

Free plays will show separate from the customers cash balance and can only be used to wager on sports. Rollover requirements must be completed in sports, no casino or horse action will count towards the rollover.

Free Plays can only be applied to Money Lines between -200 and +200, parlays up to a maximum of three teams, and teasers up to a maximum of two teams. This 150% free play bonus can only be used on the 4 major sports leagues, but money-line bets are only allowed for Baseball.

Free plays are restricted to the Winnings Only. The free play amount risked will not be returned to the player when a free play wager results in a win for the client. Rollover requirements for this bonus must be met in full even if the bonus has been lost prior to payout.

Unused promotional credits will expire and be revoked after a period of 90 days.

Any applicable bonuses must be claimed at time of deposit, and before making use of the money deposited. Failure to claim the bonus at this time will result in forfeiture. Valid for residents of the Americas or where authorized by management.

100% Cash Bonus

Players who deposit using Person To Person Money Transfers are eligible to receive a 100% up to $1,000 cash bonus when using the promo code “P2P”. This bonus requires a twenty time rollover requirement, and a minimum deposit of $300 is needed.

Casino and Horse Racing action does not count towards the rollover. Valid for residents of the Americas or where authorized by management.

Bonuses must be claimed at the time of the deposit and before placing any bets, but exceptions may apply under management’s discretion. Unused promotional credits will expire and be revoked after a period of 90 days.

25% Referral Free Play Bonus

If you invite your friends to join BetPhoenix and they open an account with $200 or more, BetPhoenix will reward you with a 25% referral free play bonus. Referral account number must be provided at the time of the sign-up.

Referred accounts must be new accounts, duplicate or existing accounts do not qualify. Only one account valid per household and IP address. Referred accounts must make an initial deposit of at least $200.

This referral bonus requires a 5x rollover of the free play winnings before any withdrawal can be processed; otherwise the client will forfeit the bonuses and winnings coming from this promotion.

This promotion is valid in North America, South America, Central America, or upon approval. Referral account must contact BetPhoenix within 5 days of the referred account making an initial deposit. Referral account must be active at least 2 weeks prior to the new sign-up. Referral account must not have payouts in the last 30 days. Maximum referral bonus awarded is $375.

500% Casino Welcome Bonus

BetPhoenix customers who use the promo code “WELCOME500” during registration can claim a 500% up to $1,500 casino welcome bonus. Deposits must be between a minimum of $25 and a maximum of $300, and is subject to a thirty-five time rollover requirement.

Craps, Roulette, and Dice games are not allowed. Only 20% of the action on any variation of Blackjack or Baccarat count towards the rollover. Similarly, only 50% of the action on Poker or Video Poker games count towards the rollover. Any applicable sports related wagering requirements will need to be satisfied prior to withdrawal of funds as well.

175% Live Casino Bonus

Want to try your luck in BetPhoenix’s Live Dealer Casino? Use the promo code “NLC175” to claim a 175% up to $500 live casino deposit bonus. This bonus requires a minimum deposit of $251 and a thirty-nine time rollover requirement, plus a two time max cash out; bonus is non-cashable.

To meet rollover requirements, 20% of Live Blackjack and Live Baccarat action will be taken into consideration. Any plays on Live Roulette will not count towards meeting the rollover requirements.

150% Live Casino Bonus

A 150% up to $250 Live Dealer Casino Bonus is also available to BetPhoenix players who use the promo code “NLC150”. This bonus requires a minimum deposit of $100 and comes with a thirty-nine time rollover requirement, plus a two time max cash out; bonus is non-cashable.

To meet rollover requirements, 20% of Live Blackjack and Live Baccarat action will be taken into consideration. Any plays on Live Roulette will not count towards meeting the rollover requirements.

150% Live Casino Reload Bonus

BetPhoenix customers looking to replenish their live casino balance may use the promo code “RLC150” to claim a 150% up to $500 live casino reload bonus. This bonus requires a minimum deposit of $251 and comes with a thirty-six time rollover requirement, plus a two time max cash out; bonus is non-cashable.

To meet rollover requirements, 20% of Live Blackjack and Live Baccarat action will be taken into consideration. Any plays on Live Roulette will not count towards meeting the rollover requirements.

125% Live Casino Reload Bonus

A 125% up to $250 Live Dealer Casino Bonus is also available to BetPhoenix players who use the promo code “RLC125”. This bonus requires a minimum deposit of $100 and a thirty-six time rollover requirement, plus a two time max cash out; bonus is non-cashable.

To meet rollover requirements, 20% of Live Blackjack and Live Baccarat action will be taken into consideration. Any plays on Live Roulette will not count towards meeting the rollover requirements.

15% Horse Rebate Program

BetPhoenix customers can receive a 15% rebate on all weekly losses in the racebook. For more infomation on this program, players are encouraged to call BetPhoenix. It’s worth noting that BetPhoenix reserves the right, at their discretion, to change, modify, add, or remove customers from this exclusive Horse Rebate Program at any time.

Rewards Program

There is no mention of a loyalty or rewards program on BetPhoenix. Players deemed to be of high value to the sportsbook may receive higher banking and wagering limits, but this is solely at the discretion of BetPhoenix.

Products Offered

BetPhoenix.ag offers a wide variety of products including a full-service sportsbook, racebook, casino, and live dealer casino. In the sportsbook, players will find betting markets ranging from traditional sports including NFL, NBA, NHL, MLB, and EPL, all the way down to Cricket, Esports, Golf, and Rubgy. The minimum bet on BetPhoenix is $5 with a maximum of $500, however with cap can be lifted for hiigh volume customers.

Casino enthusiasts will find over 20 Slot titles including Cherry Fiesta, Aztec Magic, Book of Pyramids, Crazy Starter, Desert Treasure, Lucky Blue, and Hawaii Cocktails. For table games, BetPhoenix spreads Baccarat, Multi Hand Blackjack, Multi Hand Blackjack Pro, Blackjack Surrender, Pontoon, Double Exposure, Hi-Lo Switch, American Roulette, European Roulette, and French Roulette.

BetPhoenix also offers Video Poker variations including Caribbean Poker, Let It Ride, Texas Holdem, Oasis Poker, Trey Poker, Casino Holdem. A handful of “Casual Games” can be found including Minesweeper, Heads and Tails, and Scratch Dice.

In the racebook, BetPhoenix spreads races ranging from tracks all across the country including Aqueduct, Arlington, Belmont, Churchill Downs, Del Mar, Fairplex Park, Gulfstream, Hollywood Park, Keeneland, Louisiana Downs, Meadowlands, Oaklawn Park, Santa Anita Park, Saratoga, Monticello Raceway, Philadelphia Park, Pompano Park, Turf Paradise, Yonkers Raceway, Dover Downs, and of course many of the other major tracks. You can view the full track list here.

BetPhoenix does not offer crash gambling, online poker, bingo, or dice.

History & Background

Started in 2006, BetPhoenix is an online sportsbook that caters to bettors from the United States, but is available in select Vietnamese, Chinese, and Spanish speaking markets. In addition to a full-service sportsbook, they offer an online casino and racebook.

The site is licensed and regulated by the Government and Laws of Curacao. Similar sites include BetOnline, Bovada, GTbets, and Nitrogen Sports.

Responsible Gambling

For millions of people, gaming is a form of entertainment, but for some individuals who may have a gambling problem, it can be very difficult to stay away.

To ensure you enjoy your online experience and stay in control of your gaming, BetPhoenix provides their players with a range of options to assist them in gambling responsibly. These options include cooling off periods, deposit limits, the ability to unsubscribe from promotional materials, and self exclusion.

Responsible gambling is a very serious topic and is actually one of the first factors we investigate when reviewing online gambling sites. GamblingSiteFinder.com advises against playing at any online gambling site that does not have this information readily available to all customers. For more information, please read this article on problem gambling.