Cool Cat Casino Review

Overview

Cool Cat Casino is an online casino that offers a wide range of real money gambling games for all players. Although they were once blacklisted for slow payment processing speeds, they are now resolving complaints quickly and paying their players in a timely fashion.

The casino uses Real Time Gaming software to power their games, is owned by the Virtual Casino Group, and holds a standard business license from the jurisdiction of Costa Rica.

Similar sites include CasinoMax, Red Dog Casino, Wild Casino, Superior Casino, Slots.lv, and BigSpinCasino. You can read our full Cool Cat Casino review below.

Restricted Countries

Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Islamic Republic of Iran, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestinian Territory, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syrian Arab Republic, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, Ukraine, Maryland (USA), New York (USA), Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe.

You can contact Cool Cat Casino in order to appeal for any country-based restrictions. The casino shall assess your account and make the final call based on your case. You can view Cool Cat Casino’s official country-based restrictions list here.

We do not recommend using a VPN to access Cool Cat Casino from within a restricted country.

Security & Fairness

In an effort to keep your sensitive data as secure as possible, Cool Cat Casino uses 128-bit SSL encryption. This level of technology ensures that your data safe as it travels from your computer to the casino network by making it virtua­lly­ ­imp­ossible to read. This means that there is little to no risk of your information being spread fraudulently out onto the Web.

The Realtime Gaming (RTG) software used by Cool Cat Casino is one of the oldest and most trusted in the industry. RTG has their software audited by Technical Systems Testing on a monthly basis to ensure that the games are fair and that their RNG (Random Number Generator) complies with mathematical tests of randomness.

That said, TST has verified time and time again through mathematical and statistical analysis that the Real Time Gaming’s RNG distributes numbers with sufficient non-predictably, for distribution and lack of bias to particular outcomes.

Cool Cat Casino also has a CDS (Central Dispute System Corporation) seal of approval at the bottom of their website. CDS is a 3rd party dispute system established by RTG to settle player disputes. Should you wish to submit a complaint concerning Cool Cat Casino, this is the form you would use.

Customer Support

If you need assistance, you can contact Cool Cat Casino’s support team through a variety of different methods. For most player inquiries, the quickest option is through the 24/7 live chat service available through the Cool Cat Casino website or downloadable software.

You can also give them a call at their international phone number (1-678-349-0349) or toll-free US phone number (1-888-441-6693), or send them an email and get a response typically within 24 hours.

Games Offered

Cool Cat Casino has over 221 games and multiple progressive jackpots. You’ll find a wide selection of three and five reel slots, video slots, as well as many of your favorite table games such as baccarat, blackjack, roulette, craps, war, keno, bingo, 16 variations of video poker, and much, much more.

Cool Cat Casino does not offer a live dealer casino, dice betting, bingo, or crash graph gambling.

Banking

Deposits

Cool Cat Casino allows most customers to deposit via debit card, credit card, Neteller, and Bitcoin. Withdrawal options include all of the deposit options mentioned along with check by mail, bank wire, and Click2Pay. Cash outs are always done within a few days of requesting one, provided that the site’s security department has verified your documents.

Credit Card and Bitcoin deposits are available to all players, but Neteller deposits are not available to customers in the United States, Canada, France, Spain, Germany, and Singapore.

If you made multiple deposits, you might see them grouped into one transaction on your credit card/debit card statement. You might not receive a separate receipt for each purchase, and these charges might post to your credit or debit card a few days after purchase.

Payouts

Payout methods at Cool Cat Casino include Check, Bank Wire, Neteller, and Bitcoin. Below is a complete list of all deposit options at Cool Cat Casino, as well as their stated fees, timeframes, and deposit limits.

Different methods have different withdrawal fees attached to them. To know the exact details, you can get in touch with their customer support staff. Players have to keep in mind that processing of withdrawals calls for proper “Know Your Customer” checks.

Except when stated otherwise, Cool Cat Casino allows a maximum payout of $2,000 per week. If you’re a VIP player, weekly payments can be even higher. Further, players will be contacted after a withdrawal approval to verify all personal information and to discuss current payout options.

Players must have correct information (Email Address, Physical address, Phone numbers, E-Wallet account) to be paid. A deposit made by credit card in the past will also require filling out a Credit Card Agreement Form in order to process a payout.

On that note, documentation will be requested any time you use a new card, or as often as once every six months. Cool Cat Casino’s Accounting or Withdrawals Departments may need you to send in updated copies of your required documentation from time to time. Although this can be a hassle, please be aware that this is for your security as well as theirs.

Checks involve bank processing expenses and overnight fees. Due to this, the minimum amount is $300. Because these checks are sent securely by courier, they are not delivered to P.O. boxes.

Checks are sent 3-8 business days after cash-outs are paid, and are sent only to the address Cool Cat Casino has on file for your account. The fee attached to this process is deducted from the withdrawn winnings.

Bonus Codes

All new players at Cool Cat Casino can take advantage of a $100 no deposit bonus by using the bonus code, “GIVECOOL100”. This bonus code comes with a 30 times wagering requirement, a maximum allowed withdrawal of $100, and is only valid on slots and keno.

Players ready to make a deposit can receive a 300% sign up bonus with no wagering requirements when they use the bonus code, “GIVECOOL300”. This bonus has no maximum withdrawal, but requires a minimum deposit of at least $30. This bonus is only valid on slots and keno, and is non cashable.

Promotions

Cool Cat Casino has a revolving door of seasonal promotions available to new and returning players alike. These promotions are constantly changing, so you’ll have to check back to their website regularly to stay in the know.

Rewards Program

Cool Cat Casino offers a VIP Club that rewards members with enhanced and customized bonuses and promotions, personalized service, expedited cash outs, higher cash out limits, higher table limits, up to 50% monthly insurance, comp points, up to $1000 in welcome free chips, and admittance into special events.

The VIP Club is broken down into five tiers. Tier placement is determined by two factors: total amount wagered and one-time deposit amount. Further, tier 4 and 5 are invite only. If you would like to be considered for one of Cool Cat Casino’s highest VIP levels, players are encouraged to contact their VIP Department for an account review.

Supported Devices

Cool Cat Casino’s sleek user interface is simple, yet effective when opened from any laptop, desktop computer, or mobile device. There is no client required, although one is offered for downloaded. The in-browser software used functions seamlessly without lagging.

History & Background

Cool Cat Casino is owned by the Costa Rican based Virtual Casino Group, a group managing of a handful of different online casinos including Slots of Vegas Casino, Dreams Casino, Prism Casino, Club Player Casino, Wild Vegas Casino, Ruby Slots, and Palace of Chance Casino.

The Virtual Casino Group is famous for their various free chip and deposit bonus promotions, but this has been overshadowed in the past by the group’s inability to process support queries and withdrawal requests in a timely fashion.

Management at the group has been working diligently to try and alleviate these problems, but it remains unclear as to whether these actions will have any long-lasting effects.

The casinos within the Virtual Casino Group share a number of characteristics. The casinos are all available to players residing in the United States of America and most other countries throughout the world. Each casino is powered by RTG software and use both a full downloadable and lightweight instant-play client as well.

Virtual Casino Group websites all share customer support and payment processing duties. While this streamlined process has been done to make it easier to keep track of players who have accounts at several of their casinos, it may also lead to slower support response times and withdrawal delays.

Similar sites include CasinoMax, Red Dog Casino, Wild Casino, Superior Casino, Slots.lv, and BigSpinCasino. You can read our full Cool Cat Casino review below.

Responsible Gambling

Responsible gambling is a very serious topic and is actually one of the first factors we investigate when reviewing online gambling sites. We at GamblingSiteFinder.com advise everyone to proceed with caution at any online gambling site that does not have this information readily available to all customers. For more information, please read this article on problem gambling.